Shipping and Returns

We offer free shipping and returns within the US.

We also offer free shipping to over 40 countries worldwide for orders above $100. Costs associated with the return are the responsibility of the customer. Please indicate that this is a return on the Commercial Invoice.

Free international shipping to: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, South Korea, Sweden, Switzerland, Taiwan, and the United Kingdom.

If you're looking to ship elsewhere around the world, we've found that comGateway offers an effective workaround.

When will I receive my order? 

Here’s how it works: After you place an order online, we then immediately process it. Your package will ship out from our fulfillment center within 1 business day. From then on, it all depends on your shipping method. If you choose our free shipping option, your order will arrive within 4-8 business days, depending on your location. We also offer an express shipping option. 

Delivery of international orders vary based on located but typically range from five to ten business days. 

 

What is Oliver Cabell's Return Policy? 

US customers can return any item for a full refund within 30 days of receiving your original order. For a return label, just send us a note at contact@olivercabell.com and we'll get one out to you. 

International (non-US) customers are responsible for payment of any fees, customs, duties, and taxes associated with returns.

 

What if I want to return my purchase. How and when will I be refunded? 

We're bummed your order didn't work out, but thanks for giving us a shot. You will receive a full refund for your purchase credited to the same form of payment you used. It may take 4-5 business days for your return to reach our fulfillment center. Once it is received and inspected (usually within 48 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

 

Exchanges

If you would like a different style, size or color - simply return your item and place a new order online. We will issue a full refund for your original order upon receiving the return at our warehouse.

 

International Orders

We offer shipping to over 40 countries worldwide for orders above $100. 

Currently shipping free to: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, South Korea, Sweden, Switzerland, Taiwan, and the United Kingdom.

If you want to return an international order please email contact@olivercabell.com to let us know. Costs associated with the return are the responsibility of the customer. Please indicate that this is a return on the Commercial Invoice.

If you're looking to ship elsewhere around the world, we've found that comGateway offers an effective workaround.

All prices are listed in USD. We recommend checking the current exchange rate to get the best idea of what you'll ultimately be charged. 

International customers are responsible for payment of any shipping fees, customs, duties, and taxes associated with returns.

Risk of Loss: 

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, SSG, Inc. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when SSG, Inc. delivers these items to the carrier.