I got this chain for my son for Christmas. First off, he loves it. AND, I have to give a huge Kudo to the Customer Support at Oliver Cabell. I had a box delivered that was empty....the package had been opened, the chain removed, and then resealed and delivered. Their customer support was top notch in interacting with me, filing claims with FedEx and ultimately sending me a replacement. I will absolutely purchase their beautiful products in the future.